Interactive Voice Response or IVR is a telephone technology that allows customers to interact with the company’s host system through configurable voice menus, in real time, using DTMF tone
IVR – Interactive Voice Response Solutions
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
SMT INDIA All-in-One Solution for Contact Centers and IVR are the same platform, and they play very nicely together. A full-service IVR solution that enables you to create an optimal end-to-end customer experience that minimizes dropped calls and maximizes revenue.
– Enhances your customer experience whilst simultaneously driving cost out of the contact center.
– With Vocalcom Studio It’s a snap to make updates to your IVR. Automatic Call back included.
– Easily connect customer data with your call center by using our out-of-the-box CRM integrations.
– SMT INDIA IVR supports Automated Speech Recognition and Text-to-Speech in multiple languages.
If a customer can’t wait in queue any longer, our automatic call back asks for their phone number, and our ACD automatically calls them back. We keep their place in line until your next agent is available. You can also offer a scheduled callback within the IVR phone system. At the customer’s requested time, we will automatically route an outbound call to them via a qualified agent