IVR Solutions

IVR – Interactive Voice Response Solutions

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

SMT INDIA All-in-One Solution for Contact Centers and IVR are the same platform, and they play very nicely together. A full-service IVR solution that enables you to create an optimal end-to-end customer experience that minimizes dropped calls and maximizes revenue.
– Enhances your customer experience whilst simultaneously driving cost out of the contact center.
– With Vocalcom Studio It’s a snap to make updates to your IVR. Automatic Call back included.
– Easily connect customer data with your call center by using our out-of-the-box CRM integrations.
– SMT INDIA IVR supports Automated Speech Recognition and Text-to-Speech in multiple languages.
If a customer can’t wait in queue any longer, our automatic call back asks for their phone number, and our ACD automatically calls them back. We keep their place in line until your next agent is available. You can also offer a scheduled callback within the IVR phone system. At the customer’s requested time, we will automatically route an outbound call to them via a qualified agent

  • IVR (Interactive Voice

    Response ) Solutions

    Annually .12,000

    Minutes free(Including

    Installation charges)

  • Rs31,500monthly
    • Fully integrated with our ACD Software.
    • Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
    • Automatically call back customers who don’t want to wait
    • Pull in essential customer data from CRMs like Salesforce

  • View MorePurchase
  • IVR (Interactive VoiceResponse ) Solutions

    Annually .12,000Minutes free(IncludingInstallation charges)
  • Rs31,500monthly
    • Fully integrated with our ACD Software.
    • Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
    • Automatically call back customers who don’t want to wait
    • Pull in essential customer data from CRMs like Salesforce

  • View MorePurchase
  • IVR (Interactive Voice

    Response ) Solutions

    Annually .12,000

    Minutes free(Including

    Installation charges)

  • Rs31,500monthly
    • Fully integrated with our ACD Software.
    • Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
    • Automatically call back customers who don’t want to wait
    • Pull in essential customer data from CRMs like Salesforce

  • View MorePurchase
  • IVR (Interactive VoiceResponse ) Solutions

    Annually .12,000Minutes free(IncludingInstallation charges)
  • Rs31,500monthly
    • Fully integrated with our ACD Software.
    • Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
    • Automatically call back customers who don’t want to wait
    • Pull in essential customer data from CRMs like Salesforce

  • View MorePurchase
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What is IVR / Interactive Voice Response?

Interactive Voice Response or IVR is a telephone technology that allows customers to interact with the company’s host system through configurable voice menus, in real time, using DTMF toneIVR Menu

How does an IVR System operate?

In an IVR system, callers are given the choice to select options by pressing digits. The press of the digit on the telephone keypad sends a DTMF tone to the company host system which then selects the appropriate action / response according to the digit pressed.

Where are IVR Systems Used?

IVR systems can normally handle and service high volumes of phone calls. With an Interactive Voice Response system, businesses can reduce costs and improve customers’ experience as Interactive Voice Response systems allow callers to get information they need 24 hours a day without the need of costly human agents.

Some IVR applications include telephone banking, flight-scheduling information and televoting.

3CX has a built-in IVR that is designed to boost the competence of any business by increasing flexibility, simplifying processes and reducing costs, at the same time as improving customer satisfaction.

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